PDP's Enduring Accuracy & Utility
Even after years of using ProScan and TeamScan to improve the management of employees and departments, clients are still amazed by the simplicity, accuracy, and utility of PDP metrics. Recently, one of PDP’s long-time clients in the healthcare industry began a major reorganization. Ten months earlier, the hospital began the process of combining one of its clinics with one of its well-established, specialty departments. The plan called for moving the combined program from the main facility to a satellite location to assist patients coming in for regular monitoring. For the healthcare professionals employed in these areas, it was a time of major change, causing increased stress and mixed feelings for all involved.
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Eliminating Low Morale in High Energy Employees
When our clients consider the immense value PDP brings to the table, they are typically thinking about how our applications assist their organization in hiring, managing, and developing their staff as a whole. Yet, it is important to remember that PDP began at the level of the individual. When Bruce Hubby first founded PDP over 30 years ago, his first goal was to provide quick and accurate metrics which would assist individuals in understanding themselves while leveraging this understanding to positively affect their working relationships.
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Using ProScan to Create Healthy Marriages
While the power of the ProScan is primarily leveraged in the professional world, it is important to remember that PDP metrics also lend themselves to managing “people issues” outside of professional organizations. For over 20 years, Pastor Randy Smith has used ProScan as part of his pre-marital counseling for couples. He pays particular attention to a few of the unique measurements PDP has to offer.
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Newspaper Reduces Turnover Rate from 127% to 20%
Shortly after Ron Myatt was hired by a major Colorado news publication (mid 1970s), he was put in charge of the City Circulation Department, which was comprised of the City and County of Denver. In what was then one of America’s most heated newspaper wars, there was an obvious need for gaining more subscribers than the competition.
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Hotel Increases Retention with JobScan®
Introduced to ProScan® almost 30 years ago, Michael Hardisty has since used it with three different firms and over 100 individual properties at Hotel del Coronado as way to assess and improve the effectiveness of his employees.
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Leadership Style
10% Authoritative/Decisive
40% Persuasive
40% Caretaker/Persistent
10% Procedural/Traditional
Operations Department Trucking Along with PowerApp®
In trucking companies, operations is by far the largest and most influential department. The operations staff manages drivers and maintains the sales force, as well as providing HR-related support. PDP was brought into the department in order to solve some leadership difficulties. The prior leader, who had a more direct style of leadership, had experienced a major heart attack which led to his resignation. After two years with a new leader, the department was still having a difficult time adjusting. He was a delegator and a collaborator, and those staff members used to orders coming down a rigid chain of command found his style challenging to understand.
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Banking on More Personal Customer Service
A number of local businessmen created a bank that would cater to the needs of a medium-sized Colorado community. Starting with one downtown office, the bank management wanted to develop a corporate culture that focused on providing high quality, personal customer service immediately and effectively.
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Tight Job Market? No Problem!
A California firm that specializes in performing background checks was in dire need of an office manager, yet classified advertising in local newspapers produced only nine applicants for the position. In addition, all of the applicants were currently unemployed, and none of them were qualified for the job.
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Bank Makes Change in Coaching Employees
Robin Roberts, president of Pikes Peak National Bank, became interested in seeing how she might use PDP applications to hire, coach, and retain her staff. Before fully committing to the program, Pikes Peak National Bank chose to test PDP by developing a JobScan® Job Model to use in hiring four open bank teller positions.
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Developing a Dynamic Sales Force
For two years, this family-owned company has steadily sold replacement windows, sliding glass doors and skylights to homeowners. When the company’s leadership decided to expand its offerings to include sunrooms and home remodeling, they found the sales force was not performing at optimum level.
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Construction Company Embraces Restructuring Using PDP
Penhall’s Regional Manager for the southern region, Dave Neal, wanted to think outside the box by improving the employee base from the hiring side. A customer of Penhall first suggested the PDP system to them. After learning about all that PDP could do, Dave could really see how PDP fit perfectly into his outside-the-the box thinking.
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Construction Company Adds PDP® to its Toolbox
Mike Meagan, Penhall Corporation: “I became familiar with PDP through my recruiting functions with Penhall Company. Having actively used it for almost three years, I have many stories in which I was able to use PDP to help hiring mangers avoid a possible bad hire. By the same token, I have also seen instances in which ProScan® results were ignored, only to end up in an early separation of that employee from our company. I believe ProScan points out in practical terms how all our employees are unique and require personal attention at every possible opportunity.
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PDP a Great Resource for Increasing Sales
In 2005, PDP Representative Dan Schneider began working with Rawls Family Business Resource Center, a consulting company focusing on family-owned and privately held businesses. Rawls specializes in strategic succession planning with an emphasis on helping move a business to and through the next generation by improving family-member communication, designing successor development programs, and identifying key management strengths of non-family executives. Rawls put PDP to task by helping re-shape the culture of a two-billion-dollar family-owned business. This company wanted to restructure its culture from one that tended to be more reactive to one that was more proactive and response-oriented.
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Creating a Vibrant Workplace
In 2004, Don Turbiville, President of R.S. Stover, responded to an invitation to attend a leadership program through the University of Iowa. As the president of a leading company in HVAC Products, Process Controls, and Engineering & Project Management, he was interested to see what he might learn to benefit his company. PDP Representative Dan Schneider, who was facilitating the leadership seminar, had assigned pre-coursework for participants to complete, including taking the 60 item, ProScan Survey. Remembering to complete his “homework” just before coming, Don quickly completed the ProScan Survey and ran off to the seminar. During the seminar Don was handed his ProScan Comprehensive Report that he says, “just nailed him.” What Don found so impressive was that it took such a short time to complete, but was amazingly accurate. ProScan was something he wanted to learn more about!
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Understanding What Fits
Hyde Park Jewelers has used both ProScan and JobScan since 2003. Kay Hourigan was first trained to create JobScan Job Models for identifying the traits necessary to be successful in different positions. Building and using these models since 2003, Hyde Park has been able to confidently hire people for their Customer Service Representatives and Sales Associate position. Since her first training, Kay has become increasingly sophisticated in understanding the nuances of the different Job Models she has created.
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