| Our customers are our best salespeople. Many have been customers for two
decades. They profit from the continuous use of PDP's Managing Tools. We
are thankful for the solid relationships and the kind words. Oh! By the way,
we have several openings for new customers.
Quickly, I would say
PDP's value is realized on several levels here. First as a selection tool.
It is critical to get the right, or best fit you can from the get go.
Obvious points, better fit, easier transition lets us concentrate on
training and assimilation into our culture. The result is quicker
and higher performance, better velocity getting to a desired
standard. This actually decreases training costs and ultimately
turnover. In any labor market this is found money. In the
current, and maybe forever tight labor market it is potentially big bucks.
Secondly, I would say
that the surveys and read backs incorporated into a performance appraisal
process serve as communication and relationship building tools. This not
only aids those with good interpersonal skills but really aids those that
are less inexperienced, assisting them in breaking the traditional
barriers to relationship building. I believe properly deployed it
serves notice that we care about people, not just the job that we ask them
to do or the standards we expect them to meet. Return on investment is
simple, higher performance and productivity plus lower turnover.
Bingo!
Michael Hardisty, Managing Director
Hotel Del Coronado, A
DESTINATION RESORTS PROPERTY
“We have used PDP Managing Tools for the past five years with two different
organizations.
Over the last eighteen months, the turnover
rate in our department
has declined from greater than 75% to less than 8%.
This significant decline is due in great part to the use of PDP.
PDP gives us the ability to identify the personality traits of
individuals that excel in a given position and recruit people who meet the
desired traits.
In
addition to the recruitment process, our organization uses the PDP tool as
a supplement to the performance evaluation process.
This significantly enhances the communication between management
and employees.
The 'Motivation' section specifically helps the manager
identify what buttons to push to create the most effective environment for
each individual.
As
an added benefit, you have facilitated
team-building
workshops for our
department.
These workshops have resulted in extremely effective and direct
two-way communication between employees and have positively impacted
department morale and unity."
Jeff
Kassal, Vice President, Underwriting
The Copic Companies, INSURANCE
COMPANY
"I've used the PDP
behavioral assessment tool
for over eight years within three large telecommunication companies. It is without a
doubt, the most effective profiling tool available for
candidate
selection. It is simple
to administer and amazingly accurate. In addition, PDP will help managers fully understand
their employees; are they happy, are they satisfied, are they feeling
stress? This helps
reduce turnover and enables managers to uncover previously hidden emotions which may be
affecting performance.
In today's competitive environment, PDP is a must for any company concerned with selecting
the right candidates for a job and for increasing employee retention."
Rick Wooliver, VP Sales
Broadwing Communications, TELECOMMUNICATIONS
"PDP has been a part of Setpoint Systems
Corporation's corporate life for nine years. The concepts taught by PDP permeate
Setpoint's daily conversations and thoughts about each other as individuals, as members of
our group and subgroups, and in our relationships with customers.
PDP provides several benefits to our managers and
employees:
- Aids managers in understanding the behavior and
motivation of existing employees.
- Aids employees in
understanding each other.
- Aids managers in developing profiles for successful
hiring in each job category, making for a more rewarding employment experience for both
the Manager and employee
We encourage other companies to have a better
understanding of their corporate culture and their employees as individuals. The true
benefits will be reflected on their bottom line."
Aaron Nahale, President
Setpoint Systems Corporation, temperature controls and
energy management
"PDP provides accurate, relevant,
and useful information to both students and staff in the high school diploma
program. PDP has provided the students with valuable information which
enables them to apply for jobs, learn more about themselves, and help them
to establish goals. The four traits are easy to understand, the graphs
are readable, and most important of all the information is "right
on." It has proven to be a successful tool in the career planning
classes."
Marsha Harmon, Director, Weld County High School
Diploma Program
AIMS Community College
"Our project began in July 1998 with fifteen
Project Managers and has since grown to 65 Project Managers. We contribute much of
our success to our ongoing use of the PDP resource. I am amazed how the broad range
of profiles can be used to our advantage and find that when the management team utilizes
the profile we can achieve great results with individuals and teams.
For our purposes, two of the most critical elements
on the profile are the Individuals Energy Level and the
Priority Environments. All
Project Managers have mentors/partners and by utilizing the profiles we can best partner
to complement strengths and weaknesses. We have had extremely low turnover (less
than 3% to date) and given people opportunities to excel."
Mary Mathiowetz, Division Manager
Startek, THE OUTSOURCING
SOURCE
"PDP is an excellent tool for both selection and
management of employees. It gives us superlative readings and results
in a minimum
investment of time. While there are many instruments which determine the individuals
"personality profile," none render the value that PDP does. I am
particularly impressed with the Motivators Section. It provides users with the
ability to set goals and take action that, when implemented, will reduce stress and
improve morale. I know of no other instrument which possesses this
capability."
Michael D. Arabe, VP
Costar Group, COMMERCIAL PROPERTY INFORMATION SERVICES
"If you are in the people business like we are,
understanding and effectively communicating with each other is essential. For
approximately nineteen years our firm has relied on PDP' s tools and your great service to
help us reach the success we know today.
To any company struggling with
communications and
staff/client relationships, I highly recommend these tools. We continue to use this
program daily in evaluating new hires and as a communications tool with our staff."
Tom B. Moore, President
The RMH Group Inc., ENGINEERS-CONSULTANTS
I have used PDP for
approximately 15 years. I was
first introduced to the system while opening the Clarion Hotel (now the
Millennium Hotel) in Anchorage, Alaska.
Subsequent to that, I used it at the Regal Hotel in Nashville,
Tennessee, and the Hotel Pattee in Perry, Iowa.
We are currently using the system here at the Hawthorne Hotel in
Salem, Massachusetts.
Obviously I have
felt a need to introduce several owners to the benefits of using the PDP
system, since the system has generally followed me wherever I have worked.
Trying to manage without it feels like trying to work without a
very important tool -- once you use it you will feel a void trying to make
personnel related decisions without it.
While I feel that
this is a vital part of the hiring process, it is also very helpful when
doing teambuilding, and for one-on-one coaching and counseling.
It is a terrific tool for opening up the lines of communication,
and since the failure to communicate properly is often the reason for many
failures in the business world, it is certainly worth it for that use
alone.
Juli
Lederhaus, General Manager
Hawthorne Hotel, Salem, MA
HISTORIC HOTELS OF AMERICA
"I have had the
opportunity to see the PDP programs results in many varying situations from new hotel
openings to operating established properties. In every case PDP has been a very
effective management tool. The nicest thing is the program pays for itself very
quickly in both reduced turnover and proper placement of candidates in the job most
suitable for their likely success. In addition, you and your staff have always been
readily available to answer our questions and insure that maximum support is available for
the program.
In closing, I just want to say that this program has
saved us hundreds of thousands (if not millions) of dollars over the past 16 years.
I know it will continue to do so in the future. It is a bona-fide asset to the
pursuit of service and profit."
Max Lowe, General Manager
Millennium Hotel Anchorage, A MILLENNIUM HOTEL
"We
are 100% satisfied with PDP.
We began working with PDP over a year ago and have used the ProScan
survey primarily for job screening and selection. However, due to
the incredible value the PDP tool has provided in the screening/selection
area, we have allocated funds in our budget next year for expanding our
application of the tool into the areas of enhancing personal development,
team building and overall communication.
In
the area of job screening and selection, we have gone from using the
survey in select functional areas to establishing job models for key
positions across the organization. This has not only helped us to
significantly reduce turnover and increase productivity, but has been an
incredible aid in our work with acquisitions and joint ventures. Following
are a couple recent examples.
As
part of the acquisition of a manufacturing company, we were planning to
automatically hire several key people with the organization.
However, after profiling these "key players" we decided not to
complete the acquisition as none of these associates came close to
fitting the profile of those who have proven to succeed in our culture.
On the contrary, they were all virtual opposites of our model.
Another
example involves a joint venture with a European company. Our
European partner had expressed concern that we did not have similar
criteria and expectations for sales talent. Although we
disagreed, we believed it was important to verify this. Therefore,
we asked our partner to identify their top sales performers and we had
them take the ProScan survey. The Findings? Their top
sales performers profiled perfectly with our model, which was based upon
our top sales performers. This immediately removed all doubt and we
are now planning to exchange sales people for cross training and they
have strong confidence that we are hiring the right people."
In
today's world of intense competition, everyone has similar access to the
same information, capital and technology. Therefore, the only way to
significantly set yourself apart from the competition is through your
people. And the only way to do that is through the selection,
development and motivation of your people.
PDP's tools have helped us greatly in the selection area and I
am convinced that we will transfer this competitive weapon into the areas
of development and motivation."
Craig
B. Hendricks, Vice
President, Human Resources
DSI, International, CREATIVE
RETAIL MERCHANDISING SOLUTIONS
"The training
you gave us on how to use PDP was excellent.
As soon as we started
using PDP our clients became much more successful in their interviewing
and hiring. Their turnover rates dropped significantly. At
first this meant less business for us, but then our clients started
telling their peers about the testing we did. Pretty soon we had a
lot more business.
We are now into our
fourteenth year of using PDP. We have given PDP thousands of
times. I wouldn't think about hiring anyone for our staff without
using PDP. Additionally I try to give PDP to our new clients so we
have a better understanding of the clients and we can do a better job of
serving them.
Thomas H. Ferree, President
Ferree And Associates, HOSPITALITY
RECRUITERS
Countless times throughout my
professional life I have heard myself profess to others that the interaction
with and development of individual as an employer is truly what has been the
most rewarding experience for me as a business owner. While this is a
sincere statement, anyone involved in personnel management knows this
challenge can also be the most frustrating and fatiguing of all job
responsibilities. if only I had possessed the insight and abilities
that PDP has offered me decades ago.
Although the science behind the PDP
system is complex and based on solid, proven research, the ease of
administration application is impressive. The value of the simple
logic and straightforward presentation used by PDP not only benefits the
administrator but more importantly the employee. I have experienced a
tremendous response from each and every one of my staff. I believe
this is due in most part to the clear and comprehensive design of the PDP
management system
My reliance on PDP encompasses all
aspects of my organization. I utilize my newly acquired skills in the
hiring process, in communication and conflict resolution and teambuilding.
With the recent opening of my second dealership in January I often wonder
how I would have accomplished the task of assembling, training and guiding a
new staff without the help of the PDP system.
Loree Britt, Owner
Britt Imports, Mercedes-Benz of Lubbock
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